Make a bigger difference

Case Asstistant


The Jewish Board s Adult Residential Division supports adults with serious and persistent mental illness to live in the community with as much independence as possible. Using a non-judgmental harm reduction approach, staff model and guide the residents to create and meet personalized recovery goals, to develop independent living skills, and to live in a healthy and secure manner. Our work is guided by principles that emphasize the critical importance of stable housing, utilize a culturally competent and anti-racist lens, and emphasize the dignity and legitimacy of each individual s journey.


The Case Assistant is the introductory level of direct care staff working with residents of the Jewish Board s supported housing programs in order to help residents live in the community as independently as possible.


Supports the clinical and case associate staff in their work with residential clients, and provides services to those clients within the scope of program regulations and agency mission.

Works one-on-one with residents to support their attainment of independent living skills (such as meal preparation, managing laundry and cleaning, and financial management), and supports clients in meeting individual goals.

Advocates on behalf of residents with other services providers.

Interprets and explains agency policies and procedures to residents.

Participates in planning and execution of special and holiday events.

Conducts monthly unit/apartment inspections.

Provides client escorts to appointments as needed.

CORE COMPETENCIES for the position include:

Excellent client engagement skills

Strong verbal and written communication skills

Attention to detail

Ability to work independently as well as with a team

Ability to travel to visit clients in apartments or to escort clients.


HS degree/HSE Required

Two years of experience in a community mental health or human services setting preferred

Additional Qualifications Needed

Willingness to work with a seriously mentally ill population, many with experiences of homelessness and substance use.

Compassion and respect for vulnerable individuals.

Patience and understanding for the sometimes slow process of stabilization and recovery.


  • Familiarity with working in Windows environment
  • Ability and willingness to learn new systems and application software


Travel throughout the community with residents

We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

This applies with respect to recruiting, hiring, placement, promotion, transfer, training, compensation, termination, assignments, benefits, employee activities, access to facilities and programs, and all other terms and condition of employment as well as general treatment during employment.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities, without regard to any protected classifications, unless the accommodation would impose an undue hardship on the operation of our business. Any employees who need assistance to perform their job duties because of a physical or mental condition should contact human resources.


Associated topics: administrative, administrative assistant, administrative associate, administrator, assist, clergy, database, human resources, recruitment, staff assistant

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