CaringWorks’ seeks a Chief Operating Officer (COO) to serve as the operational leader for the organization. With mission-focused, strategic leadership experience, the COO will lead and manage daily operations while developing a performance culture among a group of diverse, talented individuals in support of CaringWorks’ values.
Come be a part of the team! A part of the success!
CaringWorks is an agency making a real difference in individual lives working to end homelessness, sees clients for their inherent potential rather than the situation in which they find themselves. Everything we do is designed to help people achieve goals and realize their optimum wellness.
CaringWorks provides quality supportive housing and behavioral health services to more than 800 clients each year. Our person-centered approach empowers our clients to move through crisis to a place of hope and stability receiving case management and wrap around supportive services for as long as they are in our programs.
The Chief Operating Officer (COO) provides senior leadership, direction, operational management and oversight throughout the organization. This leader ensures excellence in service delivery, operational efficiencies, adherence to compliance standards, and attainment of program goals and outcomes. A hands-on, results-oriented leader who thrives on change, innovation, solving big-picture challenges, and delivering positive outcomes.
Reporting to the CEO, the ideal candidate’s leadership style will exhibit integrity, respect, collaboration and flexibility with the following responsibilities:
- Working in tandem with the CEO, drives and manages the strategic plan, implementing new processes and approaches to achieve goals and initiatives; recommends revisions to the plan as needed.
- Collaborates with the Chief Financial Officer (CFO) integrating operational objectives to support the financial viability of the organization; contributes to review of financials with recommendations for best practices.
- Serve as the internal leader of the organization in coordinating annual operations planning and budgeting (monitoring and ensuring adherence to departmental budgets).
- Provide leadership in mentoring and developing direct reports and staff in a manner which emphasizes the importance of teamwork, collaboration, and the sharing of information, resources, and best practices across the organization.
- Establish clearly defined goals and objectives, leading a culture which is decisive, action-oriented, flexible, and poised to seize opportunities to advance quality, service and performance.
- Manage all aspects of human resources to include staff training, development, compensation and benefits, employee relations, performance evaluation and recruiting.
As a leader, the successful candidate will most likely have combined for-profit and non-profit management experience. As noted, this is an organization driven by their values, so experience in managing a values-driven organization is highly preferred. Key qualifications include:
- Proven track record of exceeding goals and a bottom-line orientation; evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment; high level of business acumen including budgeting and financial management; the ability to balance the delivery of programs against the realities of a budget; and problem solving, project management, and creative resourcefulness.
- Possess exceptional capacity for managing and leading people; a team builder who has experience in scaling up organizations; ability to connect staff both on an individual level and in large groups; capacity to enforce accountability, nurture and cultivate innovative thinkers, develop and empower top-notch leaders from the bottom up, lead from the top down, and learn the strengths and weaknesses of the team so as to put people in a position to succeed.
Additional Qualifications Desired
- Experienced in managing HUD-funded permanent supportive housing programs or other housing assets.
- Experienced in meeting standards necessary to maintain CARF accreditation for behavioral health programs.
- Possess experience in developing, implementing and overseeing program operating plans and practices to include government partner regulations, service delivery standards and best practices, and other contractual responsibilities.
Experience, Education and Skills Requirements
- Bachelor’s degree in Business Administration or equivalent combination of relevant education and experience required; master’s degree preferred.
- Minimum of 10 years progressive related experience with proven successful operations management and/or executive level of expertise; possess solid business acumen with financial management background.
- Experience with community-based organizations to include programs focused on serving
people experiencing homelessness and/or those living in poverty, experiencing crisis highly preferred.
- Proven ability in providing strategic level input with the ability to influence others at all levels of the organization, including at the CEO and Board level.
- Possess excellent interpersonal, written, and verbal communications skills; excellent relationship building skills and demonstrated confidence working with corporate and community leaders.
- Solid computer and software skills to include MS Office and database.
- Must successfully pass a background check and drug screen/test.
- Must possess a valid GA state driver’s license (obtain one within 30-days if relocating) and meet minimum statement requirements for liability insurance; reliable transportation required to travel an average 25% to CaringWorks’ locations, meetings, seminars, etc.
An outstanding opportunity for a highly motivated professional to assume a pivotal role in a service-oriented organization. We are seeking an individual of outstanding quality, ready to start contributing right away and one with a respected track record. CaringWorks offers a competitive package to include paid employee health insurance with many options for other benefits as well as a matching 401(k) plan and generous vacation benefits. Relocation is a consideration for the ideal candidate if located out of the area.