The Development Director is responsible for managing, planning, directing, and coordinating the fundraising, marketing, and business development activities for Missoula Aging Services. Identifies and implements donor cultivation and solicitation strategies while working closely with MAS management, governing board, staff, and volunteers.
(The following are intended to illustrate typical duties; they are not meant to be all inclusive or restrictive)
- In coordination with the CEO & Governing Board designs, implements and maintains a sustainable, structured fund-raising and marketing program in keeping with the Agency's mission.
- Provides direction to the overall agency fund development and creates annual fund development plan.
- Provides direction to the over-all agency marketing efforts and creates annual marketing plan.
- Identify, define, and acquire financial resources available to the Agency. Identify new donors and maintain relationships with current and past donors. Represent Agency in meeting with potential donors. Examine ways of packaging and marketing programs to philanthropic supporters.
- In conjunction with the Customer Service Team use Donor Management software to track and analyze donor information and fundraising results.
- Coordinate the cultivation and stewardship of donors with the CEO and Board. Communicate with donors and prospects on a regular basis and help them learn more about Missoula Aging Services’ programs and services.
- Establish and maintain cooperative working relationships with staff members, Governing Board, and stakeholders to identify avenues of economic support for programs/projects.
- Prepare and utilize reports to analyze, interpret and summarize data produced from donor tracking system; conduct project evaluations relative to fund development.
- Maintain knowledge about the internal and external environment as it relates to aging issues and fund development.
- Demonstrate flexible and efficient time management and ability to prioritize workload.
- Work with the CEO, COO, and program directors in identifying business growth opportunities in the local market.
- Work with the CEO, COO, CFO, grant writer and program managers in identifying grant opportunities, editing, writing grants, proof reading and completing grant reports where assigned.
- Working in conjunction with the program directors, is responsible for assuring compliance with the terms and conditions of all grants, restricted contributions, and endowments.
- Serve as the lead in organizing special events for the agency.
- Oversee electronic communications including website, mass email communications, online crowd funding campaigns, online banner ads and social media.
- Supervise staff and volunteers involved in development activities as appropriate including performance appraisals, assignments of activities and training.
- Maintain the confidentiality of information relating to donors and prospective donors.
- People Management
- Manages staff within the development and communications department
- Interview, hire, train, and motivate staff.
- Assess the needs of staff supervised for ongoing training and development and provide support for staff to meet training and development goals.
- Provides leadership and manages the work of others including performance appraisals, assignment of activities, training, coaching, recognition, and discipline.
- Models positive leadership and MAS Guiding Principles: Fosters teamwork and collaboration; cultivates open communication; acts as a catalyst for change and continuous improvement; encourages and empowers other to achieve.
- Establishes and maintains cooperative working relationships within the agency and with outside organizations and individuals.
- Represents MAS in the community by attending and participating in meetings, events, media opportunities and special programs, as appropriate.
- Enthusiastically fosters a culture of philanthropy both internally and externally.
- Member of the Management Team
- Communicate program needs, and progress toward goals to Management Team.
- Present issues for decision making to Management Team.
- Problem solve with members of the Management Team.
- Review policies and provides input into joint decision-making.
- Provides input to support budget planning process for fund development and marketing.
- Manages fund development and marketing expenses within budget.
- Support to Chief Executive Officer
- Assist with assigned duties as requested.
- Provide research and data as requested.
- Provide support during fundraising campaigns.
Provide reports to Board as requested.
Serve on the Advancement Committee and participate in the Finance Committee.
- Perform related duties as assigned.
Works under the general direction of the agency’s Chief Executive Officer.
Direct supervision includes Communication Coordinator, Development Coordinator, Grant Writer/Advocacy Coordinator, and the Marketing Coordinator. May supervise other paid or nonpaid positions as assigned.
The work entails interacting with Missoula Aging Services Governing Board and varied employees as well as others such as representatives of the news media, diverse professionals, various government and private industry officials, staff and constituents of community-based organizations, community leaders and others in the general public. Work is performed within a team environment.
Physical/Mental Demands & Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is intermittently (less than 15% of the time) required to walk, stand, bend or stoop, kneel or squat, lift or carry 5 to 25 pounds, and distinguish colors. The employee is intermittently exposed to driving on streets, overnight stays away from home and driving a vehicle. The employee is required to frequently (45% to 70% of the time) use repetitive movement, hear normal conversations and speak. The employee must be able to continuously (over 70% of the time) be able to sit, keyboard and use clear close vision (under 20 inches). The employee occasionally (15% to 45% of the time) works alone and with frequent deadlines. The employee continuously (over 70% of the time) works with high attention to detail. Work requires exposure to multiple disagreeable elements, none of which are of greater than moderate intensity, on an intermittent basis (less than 15% of the time). A combination of work in an office setting, movement throughout the Agency and moderate travel for donor visits and to advance the Agency’s fund development efforts. Use of a personal vehicle is required. Employee must maintain a valid MT driver’s license and vehicle insurance as required by MT law.
Knowledge: Considerable knowledge of fund development activities including donor prospecting, cultivation and solicitation, annual campaigns, major gifts, online giving, special events, capital campaigns, planned giving, and grant writing. Considerable knowledge of marketing including campaign development, branding and all communication channels i.e. print, TV, radio, and electronic. Considerable knowledge of business development processes i.e. prospecting, building market position in the community, and building business relationships. Working knowledge of general management principles and practices. Working knowledge and understanding of aging issues and trends.
Skill: Proven skill in organizing people and fund development programs. Proven skill in public relations, communication, and development planning. Considerable skill in leading and working with diverse groups and individuals. Proven skill in the use of personal computer and Microsoft Office software programs. Considerable skill in using Donor Management software programs. Considerable skill in interpersonal relations, including written and oral communication. Considerable skill in program development, implementation, and evaluation. Considerable skill in project management, journalism/ storytelling, and marketing. Skilled in website management and trouble shooting.
Ability: Ability to work within a team concept using a prescribed approach; ability to successfully interact with a wide range of individuals and organizations of diverse backgrounds and viewpoints. Proven ability to secure major gifts and motivate others to do the same. Ability to work with individual donors and volunteers.
Education and Experience: The preferred knowledge, skills and abilities described below are typically acquired through a relevant bachelor’s degree (e.g. public administration, non-profit management, business administration, communications, marketing) and 5 years of progressively responsible fundraising and business development experience OR a suitable combination of education and experience. Volunteer work may be considered in evaluating work experience.
Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality: Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity: Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Safety and Security: Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.