The Family Program Operations Manager (FPOM) is responsible for researching, developing, and implementing programs, services and activities based on the psychosocial and developmental needs of residents, families, staff and volunteers. The FPOM ensures that programs and services incorporate best practices that effectively meet the therapeutic needs of families dealing with critical illnesses. The FPOM works in coordination with all members of the Resident Services and Programming Team.

Personnel and Management and Leadership:

  • Recruit, supervise, and evaluate the work performance of the Family Program Coordinators
  • Provide ongoing training and support to all members of the Family Programming team
  • Support the Associate Director of Program and Services in identifying and pursuing potential funding sources in collaboration with the Development Team for support program activities.
  • Guide and encourage a culture that reinforces The Inn’s core values of Integrity, Open Communication, Community, Helping Others, and Respect  
  • Recommend proposed changes in staffing patterns, job descriptions, and work schedules to the ADPS
  • Coordinate with the Chief Program & Services Officer (CPSO) and the ADPS in formulation of departmental goals

Program Operations:

  • Maintain accuracy of all records and databases related to program operations, including all program management reports.
  • In conjunction with Family Programming and Resident Services Team members, plan annual activities.
  • Participate in the marketing and communication of activities to Inn families, including overseeing the development of the monthly family program calendar.
  • Attend monthly staff and quarterly department meetings
  • Participate in supporting and implementing The Inn’s Crisis Action Plan (CAP) as necessary
  • Provide back-up support to team members as necessary to ensure the facilitation of activities that take place both in-house and in the community.
  • Oversee the management of The Inn’s Bereavement Support Program.
  • Maintain relationships with the NIH Recreation Therapy Department and Spiritual Care Department.
  • Assist in the coordination and planning for family program coverage
  • Complete Special duties as assigned by the Associate Director of Program and Services.

Program Evaluation:

  • Ensure the quality of programming activities through the development and ongoing management of an evaluation process that routinely gathers data that measures impact.
  • Recommend program adjustments and improvements as necessary in response to participant feedback and data analysis.
  • Track program data and prepare reports for internal and external purposes
  • Assist with program tracking and evaluation processes, compiling analysis and periodic reports on resident participation and impact.
  • Participate in program strategy, development, delivery and evaluation activities on an on-going basis.
  • Maintain accurate data and records related to program activities

Child & Family Support and Education:

  • Lead research and program development activities, including special projects and pilots to test new programs and activities.
  • Facilitate focus groups to routinely solicit input and feedback from families on program activities.
  • Develop and facilitate support programs and activities for staff and volunteers that will provide opportunities for continuing education regarding child life or recreation therapy topics.
  • Assist in the supervision, training and mentoring of all Family Program volunteers and interns.
  • Plan and supervise individual and group activities and that meet the therapeutic needs of resident patients and their families. This includes, but is not limited, to teen and young adult programs, caregiver and Family programs and sibling programs
  • Develop and facilitate programs and activities that will assist patients and their families with coping with the impact of chronic or serious illness on their lives
  • Arrange and manage workshops and educational field trips
  • Work with Volunteer Services to recruit and supervise Education Program volunteers
  • Ensure families are aware of educational resources available to them
  • Engage the community by forming partnerships and connections with local educational organizations
  • Stay abreast of best practices in programs in clinical settings
  • Support Community Apartment Programming as necessary



Bachelor’s Degree required. Master’s Degree preferred in recreation therapy, child life or related field.


Requires 5-9 years of experience developing, coordinating and facilitating therapeutic activities in a clinical setting with a minimum of 3 years of supervisory experience. Knowledge and understanding of the current and emerging psychosocial issues facing children and families treated at NIH and on clinical research trials. Must have basic theory and clinical knowledge for developing recreational programs that reduce distress or dysfunction and promote well-being and personal development.


Must be a skilled child and adult facilitator and be knowledgeable of developmental ages and stages. Must be energetic and outgoing and possess the ability to counsel and communicate with families from a wide range of social, ethnic and cultural backgrounds. Requires ability to develop and maintain confidentiality. Must be able to project the professional, caring image of The Children’s Inn. Must be highly flexible and have the ability to manage multiple tasks of high priority in a professional, efficient and confidential manner. Spanish proficiency highly desired.


Must be in good general health with no history of chronic diseases that could be hazardous to the residents of The Children’s Inn.


The Program Operations Manager works a flexible full-time schedule which includes evenings and portions of weekends and holidays. Core hours will be Monday-Wednesday from 12:30-8:30pm and Thursday and Friday from 10:00am-6:30pm; however, the Program Operations Manager will determine their weekly scheduled based on the needs of activities and programs at The Inn. Will be expected to attend monthly and quarterly staff meetings.

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