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Job Category

Customer Success Group

Job Details

Strategic Account Partner

Your Role and Responsibilities

Salesforce Professional Services helps customers transform and build what s next for business – with technology. We seek an experienced strategic business leader with proven success who can lead the Board of Directors and C-suite of our customers to transform business, operations, and technology to drive business outcomes. As a trusted advisor, he/she will cultivate and oversee executive customer relationships and delivery of transformative programs with our most strategic customers, partners, and technical delivery leaders. He/She will be responsible for overseeing adoption and consumption of our technology, building and managing customer relationships, CSAT, and service delivery.

The ideal candidate will bring diverse IT and/or Management Consulting background and knowledge of industry trends, leveraging this credibility as a strategic advisor to our customers, partners, and internal teams across Salesforce.

The candidate will be able to craft innovative, forward-looking strategies while clearly defining the path forward, leading the changes to IT strategy, policies, processes, people, governance and partnerships.

In this role, you will be the voice of the customer to shape and execute a strategy to build mind-share and broad adoption of Salesforce technologies. Critical to the role is the ability to think strategically about business, product, and technical challenges as you drive customers efficiencies, cost savings, and quick innovation available on the Salesforce platform.

  • Actively participate in the pursuit process of our large scale deals, working cross-functionally within Salesforce to ensure we are selling what we can deliver as aligned with the customer s objectives; work with teams to deliver the pitch, define scope/team and contribute to pricing and contractual arrangements.

  • Work hand in hand with internal teams (Sales, Success, TMP and Support) to develop and manage strategy and drive customer adoption initiatives. Maintain through the life of the relationship.

  • Responsible for communications with the client and within Salesforce up to the CxO level regarding expectations, performance, governance and issue escalation/resolution during the course of delivery to ensure success.

  • Accountable for overseeing end-to-end service delivery and ensuring all contractual commitments are met. Works with the customer to amend and approve changes as necessary.

  • Drive transformational changes needed to achieve the customers’ objectives, informed by deep industry and product expertise.

  • Effectively leads and inspires the Salesforce Professional Services team members engaged in the services delivery. Coach and develop the team.

  • Anticipates, mitigates, and manages risk to Salesforce and the customer.

  • Participates in the continued development of internal processes, artifacts and methodologies to support service delivery to our most strategic customers.

Requirements

  • 10+ years experience leading enterprise-level technology transformation programs at Fortune 500 companies

  • 15+ years of relevant consulting experience in professional services, including business development, management of client relationships and delivery oversight.

  • 10+ years of experience leading, managing, coaching, and developing staff

  • Experience with Salesforce products/platform

  • Experience working with customers to understand and solve their most pressing business challenges

  • Knowledge of the concepts, practices, procedures, and deliverables associated with system development, implementation, and operational readiness.

  • Knowledge of technical acumen to work with technical teams to develop comprehensive operational plans and address technical issues

  • Significant experience managing C-suite relationships at customers

  • Experience working on pursuit teams and participating in the proposal development process

  • Executive-level communication skills, written and oral

  • T ravel up to 50% (While travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended)

  • Bachelor’s degree

Salesforce, the Customer Success Platform and world’s #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes s World s Most Innovative Company five years in a row and one of Fortune s 100 Best Companies to Work For eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for “family”) made up of our employees, customers, partners and communities, we are working to improve the state of the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

Salesforce welcomes all.

For Colorado-based roles: Minimum annual salary of $126,100. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link:

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Associated topics: .net, application developer, architecture, backend, back end, devops, lead, maven, programming, project architect

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