OverviewMission Statement for The Salvation Army:”The Salvation Army, an International movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. “Purpose:To provide prevention assistance to households who are at risk of eviction.Summary:Assure the efficient and effective functioning of TSA Housing Access for Washtenaw County (HAWC) program. Provide crisis intervention and assist households who are facing a housing crisis. Provide case management support services to help at risk households remain stably housed.ResponsibilitiesPrimary Duties & Responsibilities1) Provision of eviction prevention financial assistance to families and individuals in the county services area.(a) Receive referrals from Housing Access for HAWC for households who are in need of eviction prevention assistance.(b) Assures that assessments are completed within 48 hours of receiving referral.(c) As needed, coordinate referrals to other TSA casework staff.2) Responsible for provision of casework services.(a) Conduct client interviews and assess needs, review client budget and, when appropriate, make financial management recommendations.(b) In partnership with consumer, develop and monitor Housing Plans and provide follow up services to households receiving financial assistance.(c) Network with other social service agencies in the community to establish and maintain good interagency working relationships.(d) Advocate for the on-going needs of the clients and provide referrals to other mainstream community resources such as mental health, the Department of Human Services (DHS), Social Security, DTE, etc.(e) Completes all necessary paperwork thoroughly and on a timely basis. Ensure that client files are up to date with all required documentation recorded in the file.(f) Perform data entry of client records in Homeless Management Information System (HMIS) Service Point in “real time”.3) Provide back up services to HAWC.(a) Respond to callers on the HAWC, assessing initial needs and making appropriate referrals.(b) Respond to walk ins who are facing a housing crisis, assessing initial need, conducting intake screening and providing appropriate referrals.(c) Participates in agency program meetings and community meetings such as the Housing Resource Team.4) Participates in required initial and ongoing training as directed by program guidelines and/or agency requirements.QualificationsQualifications:* Able to work as a team member* Utilize good judgment and clear thinking in crisis situations* Ability to communicate effectively, positively and professionally with participants, providers and others.* Ability to work with individuals/Families from very diverse backgrounds* High degree of cultural competency and equity lens* Able to be mindful of personal boundaries, ethical obligations and the primacy of client needs.* Commitment to economic justice, civil and human rights issues.* Mature in nature and professional in action.Education/Experience:A bachelor’s degree in a relevant social services field is required. An associate’s degree with experience in the homelessness system will be considered in lieu of a bachelor’s degree.Computer Skills:Basic computer literacy required to include Microsoft Office Teams in addition to data entry experience.Reasoning Ability:Applicant must be flexible and able to function well under extreme pressure. Applicant must be able to function within the spiritual objectives of The Salvation Army understanding that The Salvation Army mission is to preach the Gospel of Jesus Christ and to meet human needs without discrimination. The lead is expected to carry out his/her duties responsibly and in a manner that is in compliance with the ministry and purpose of The Salvation Army. Above all, lead is to represent The Salvation Army within the community in such a manner as to insure utmost recognition and support.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. This is a full time exempt position. The normal hours of program operation are Monday through Friday from 8:30 AM to 5:00 PM however, weekends and evenings may be required.In Addition:Must be highly organized, motivated, a self starter with the ability to multi-task, be creative.
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