Summary
Description
About Blossom Recovery Wellness
Blossom Recovery Wellness (BRW) is a comprehensive, trauma-informed residential recovery program (ASAM 3.1) for adult women in and around Anne Arundel County, Maryland. We support holistic healing and sustainable sobriety through individualized care rooted in compassion, dignity, community, and evidence-based practices. Our goal is to ensure women have access to the resources and community support they need to rebuild, restore, and reimagine their lives.
We are in a building and growth phase and are developing a thoughtful, reliable, and secure technology environment to support staff, participants, and daily operations in the BRW home.
Position Summary
We are seeking a hands-on Technology & Integrations Consultant to set up, maintain, and optimize BRW’s tech infrastructure, including Wi-Fi, hardware, software platforms, and automated workflows.
This position will be responsible for API integrations across key tools, especially Google Workspace, HubSpot, Squarespace, Klaviyo, and will use Zapier/Kergon to support automation and data flow. This role bridges physical systems (Wi-Fi, devices, printers, etc.) and software + workflow integrations (Google Workspace, project management systems, CRM, communication tools, and Zapier-based automations).
Key Responsibilities
Physical & On-Site Systems Setup
- Configure and maintain Wi-Fi networks, routers, and secure access controls.
- Support installation and maintenance of residential intercom or in-home communication systems.
- Set up and maintain printers/scanners and ensure functionality across users
- Troubleshoot hardware issues across laptops, desktops, mobile devices, and tablets.
Software & Platform Support
Support setup, permissions, user access, troubleshooting, and workflow organization across BRW’s tech ecosystem, including:
- Google Workspace (email, shared drives, permission models, security)
- Asana, SMARTSHEET & FIGMA (project organization, automation rules, templates)HubSpot (CRM configuration, contact properties, lists, segmentation)
- Spruce Health or equivalent (secure clinical communications + electronic health records management)
- Klaviyo (audience organization, sending roles, template maintenance)
- Squarespace (basic content edits + platform integrations)
- Canva (team folders, brand kit + template permissions)
- Slack or equivalent (workspace setup, channel structure, user onboarding, integrations)
System Integration & Zapier Automations
- Build, maintain, and improve Zapier (non-clinical) and Keragon (clinical) workflows to reduce manual tasks and improve data flow – or recommend and implement more efficient workflows.
- Ensure contact, donor, volunteer, program, and communication systems sync accurately.
- Document workflows in clear, staff-friendly guidance.
- Implement webhooks, authentication tokens, or native API connections when needed.
- Maintain confidentiality, security, and compliance standards in all integrations.
Troubleshooting & Operational Support
- Provide warm, patient, step-by-step tech support to staff.
- Maintain simple internal documentation on system access and usage.
- Diagnose the root cause of tech issues and implement sustainable fixes.
- Recommend improvements as BRW expands operations and programming.
Qualifications
Required
- 2-5 years of experience in IT support, systems operations, or technical troubleshooting roles.
- Ability to configure and maintain Wi-Fi networks and physical hardware systems.
- Strong understanding of API integrations, especially across Google Workspace, SMARTSHEET, HubSpot, SquareSpace, Klaviyo, Asana, and working knowledge of Zapier automations (building + debugging).
- Experience administering Google Workspace environments (permissions, shared drives, groups).
- Comfort working in a trauma-informed, confidential environment.
Preferred
- Experience in nonprofit, healthcare, behavioral health, or community-based organizations.
- Experience with electronic health records management platforms, HIPAA and 42 CFR Part 2 compliance protocols, creating seamless client experience, understanding of clinician’s roles and prioritizing efficiency and reduction of burnout related to documentation
- Familiarity with BRW tools: Google Workspace, Asana, HubSpot, Spruce, Klaviyo, Squarespace, SMARTSHEET, FIGMA, and Canva.
- Ability to translate technical steps into plain-language guides for staff.
Personal Qualities
- Patient, calm, and steady communication style
- Organized with strong follow-through
- Solutions-oriented, big picture thinking, and proactive
- Values dignity, privacy, and supportive community spaces
- Comfortable working in a collaborative, values-driven environment
To Apply
Please send:
- Resume & LinkedIn profile (or brief work sample list)
- Short note describing your experience working with both hardware + software systems, HIPAA compliance, electronic health record management platforms, and your familiarity with Zapier integrations
- A brief written or voice note responding to:
- Why does this mission matter to you at this time in your life?
Email to: admin@blossomrecoverywellness.org and sharonc@blossomrecoverywellness.org
Subject line: Technology Systems & Integration Consultant – Your Name
