Summary
The Business Systems Analyst is responsible for analyzing business requirements of the organization; driving the designing, implementing, and improving software systems to meet the organization's needs; and maintaining and providing end-user support for software systems to promote efficiency and effectiveness to enable SERI’s work. They will need to act as a bridge between business stakeholders and external vendors while actively contributing and providing solutions. They will also provide expe
Description
Responsibilities:
- Understand organizational strategy to identify areas for improvement or enhancement, translating them into technical requirements.
- Analyze available software or custom-build options to identify the best fit for business requirements.
- Oversee and drive systems design and custom coding work to ensure good practices are implemented for data management, data normalization and integrity, and systems stability in design.
- Collaborate with stakeholders to design and develop data models, dashboards, directory tools, workflow diagrams, and system architecture.
- Lead system-testing of new or modified systems, ensuring they function as intended while meeting the specified requirements.
- Conduct training sessions to educate end-users on system functionalities and best practices. Write manuals and guidelines to explain how systems work.
- Provide ongoing technical support and assistance to end-users by troubleshooting system issues, providing guidance, and resolving any technical problems that may arise. This includes issue escalation and ongoing management of external technology vendor relationships.
- Stay up to date with new technologies, interfaces, and applications that can help improve and upgrade current systems in accordance with business needs.
- Document business processes and user manuals to help with improved understanding and future references.
- Collaborate, coordinate and manage problem resolution, updates, and new implementations with SERI vendors and cross-functional teams.
Preferred Education and Experience
- Bachelor’s degree in Information Systems, Computer Science, Operations or IT-related field
- A minimum of 5 years’ experience in supporting proprietary and commercial off-the-shelf software systems
- Experience partnering with leadership to project manage and implement new technologies
- Experience managing technology vendor relationships
- Experience supporting Salesforce, databases, Office 365 systems and reporting tools
- Previous success in leading software selection initiatives and implementation projects
- Previous success in creating and maintaining system process and procedure documentation
- Previous experience with ISO 27001 or other information security management system
Required Skills and Abilities
- Ability to work independently
- Ability to maintain the highest level of integrity
- Ability to effectively communicate with internal and external parties through phone, email, instant message, etc. – full fluency in English.
- Strong understanding of business operations and the ability to translate requirements into technical solutions
- Strong analytical skills to identify problems and areas of improvement
- Strong time-management skills and multitasking ability in a fast-paced environment
- Excellent interpersonal skills
- Flexibility needed to work within a global organization with internationally located team members
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