Community Manager

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Weekly Work Hours

40

Compensation Range

Staff Range N06

Salary Minimum

$65,000.00 Annually

FLSA

United States of America (Exempt)

Position Type

Staff

Position Summary

The heart of the DCVC (Dallas College Venture Club) entrepreneur development center initiative is its community. This is why we are looking for a heart-centered leader who is versed in entrepreneurship and developing the minds and relationships of a healthy ecosystem. The actions, services, and overall character of the Community Coworking Manager (“CCM”) is the foundation and catalyst for maintaining an environment that attracts members and centers them in a positive experience that helps them reach their full potential. This position requires an individual who is versed in organizational development, office management and administration, and is great at building and maintaining impactful relationships. We support a progressive environment and encourage each member of our team to grow in skillset, character, and creativity. This role is perfect for the individual looking to create a long-term, impact centered, legacy. A thoughtful, solution oriented, genuine, responsible, and resourceful individual with a positive mindset and creative ideas is ideal for this role.

Required Knowledge, Skills, and Abilities

• Task management and delegation to ensure efficacy of goal completion.

• Self-starter who is detail oriented, with the ability to think independently to create solutions and perform at a high level.

• Proficient in administrative computer software such as CRM, Microsoft Products, Social Media platforms, and apps.

• Minimum 1-2 years’ experience in business project management and business operations

• Comfortable facilitating an adult learning environment both in-person and online.

• Knowledge in business educational development, entrepreneurship.

• Be a positive, supportive influence and team member with Dallas College’s student and community members.

• Kind, patient, but stern and orderly when engaging with patrons of the space.

• Excellent time-management and task prioritization and delegation.

Physical Requirements

Normal physical job functions are performed within a standard office environment. Reasonable accommodation may be made for individuals with physical challenges to perform the essential duties and responsibilities.

Minimum Qualifications

• At least 1-2 years of experience in a relevant field

• BA in Business Management, Marketing, or related field.
• Familiar with technology and running multiple platforms & database systems.
• Significant related experience may substitute for education.

• Bilingual or multi-language skills preferred.

Preferred Experience

• Executive level marketing and/or journalism experience
• Media and media development experience
• Experienced in co-working operations and office management.
• Relationship and sales experience, specifically in the form of memberships, such as a club or recreational center.

***Will be subject to a criminal background check. Some positions may be subject to a fingerprint check.***

Key Responsibilities

• Operations

• Maintains overall coworking space and manages coworking space operations.
• Maintain daily coworking operations and functional amenities, including but not limited to coffee service, software check-in systems, room and resource reservations, security systems, onsite display and monitor systems, communications, internet and computer access, podcast facilitation, and preparations for group gatherings.
• Maintain coworking best practices, rules, and community guidelines.
• Maintain billing and member status updates.
• Ability to manage and schedule 1-2 part-time staff.

• Member Management

• On-boarding and off-boarding member maintenance
• Ability to communicate effectively and professionally while maintaining strong customer service and sales skills including the ability to remain flexible and calm in high pressure or continually changing situations to ensure a cohesive community.
• Ensure customer ease of use utilizing coworking platform. Ensuring all records are collected and processed accordingly.
• Regularly communicate and manage customer expectations.
• Support member use of facility and resources

• Administration

• Oversees all reporting aspects for team members and achieves clear communication on policy and procedures, performance reviews, weekly team member meetings and overall process changes.
• General data collection and management and monthly reporting
• Office Management, some billing and account reconciliation

• Relationship Management

• Ensure optimal member satisfaction.
• Maintain partner relationships and development.
• Support ways to facilitate community events and initiatives.
• Lead VIP tours and special requests and lead-generated and awareness related events
• Promptly de-escalate and resolve member and customer concerns.
• Seek opportunities to engage members to discover and discuss members objectives, i.e., using member service request as an opportunity to learn more about member, members business and any other needs members may have.
• Exercise discretion when vetting prospective members, including protecting the interests of the environment.
• Monthly engagement reporting.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

About Us

Since 1965, Dallas College, formerly Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses located around the Dallas/Fort Worth area, we are one of the largest community college systems in the state of Texas. We strive to be a leader in the community college space, placing students at the center of everything we do.

Dallas College is committed to cultivating an environment of opportunity and belonging for all students and employees. We recognize that the Dallas College workforce, and the diverse talent that stems from it, is directly linked to our success. We are part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of any protected attribute, including race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression, veteran status, pregnancy or any other basis protected under applicable law. In accordance with applicable law, Dallas College will make reasonable accommodations for applicants and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Applications Deadline

August 12, 2024
Associated topics: asset management, asset manager, community manager, office manager, property, property administrator, property operator, property preservation, property specialist, security