Description
Job Description
DSS Community Outreach is dedicated to expanding access to information and resources about HRA and DHS programs in the community by bringing services directly into the community and by partnering with and serving as a resource to community-based provider organizations serving HRA and DHS clients and applicants. Community Partnerships establishes and manages partnerships with community-based organizations, advocates, and others engaged in benefits enrollment and case management for DSS clients and applicants. Community Partnerships operates the Community Partners Resource Center, which is a centralized resource established under the Mayors NYC Benefits initiative for CBOs to seek support for their clients and learn skills and strategies for navigating the application and recertification processes.
Under the general direction of the Community Partnerships Manager, with wide latitude for independent initiative and decision-making, the Community Partnerships Liaison manages relationships with community-based partners working with low-income New Yorkers to access benefits and services provided by HRA, DHS, and other City agencies, as appropriate.
DSS Community Outreach is recruiting (3) Community Coordinators to function as Community Partnership Liaisons who will:
– Manage a portfolio of community-based partner organizations working with low-income New Yorkers. Serves as the primary point of contact at DSS for each partner organization within portfolio. Proactively shares new information and responds to requests for information about HRA programs, benefits, and services; policies and procedures; and coordinates regular training sessions for partner agency staff. Helps Case Resolution Specialists to route and track complex and sensitive case inquiries submitted by community-based organizations and other partners, ensuring timely investigation and resolution.
– Ensure that community-based partner organizations are enrolled in the latest benefits access technologies and that they have completed training, including the ACCESS HRA Provider Portal, document scanning and indexing, telephonic signature software, and other innovative solutions to application assistance and case management.
– Represent DSS-HRA-DHS in external meetings and community forums held by community stakeholders. Share important agency updates with a broad audience and relays external updates back to the Manager.
– Convene small group meetings with external community-based partners to provide key agency updates, share best practices, troubleshoot common issues, and facilitate connections between community partners. Sets meeting agenda, coordinates attendees, and facilitates cooperative and open dialogue with external stakeholders, including community-based agency representatives, other City agency staff, and representatives from other DSS-HRA-DHS departments, as appropriate.
– Responsible for careful recording and tracking of qualitative and quantitative information to inform analysis and data-driven strategies for innovation in government-community partnerships. Report back from external meetings, categorizing and tracking questions and following up with appropriate program representatives for responses. Ensure that proper follow-up takes place.
– Develop new tools to engage and secure buy-in from community-based partner organizations, including incentives, marketing and engagement campaigns, and other strategies to promote engagement and provide meaningful support to key external partners.
– Identify and designs solutions to support interagency access to benefits, in collaboration with Interagency Partnerships Coordinators, leveraging the large reach of DSS-HRA-DHS to connect with low-income New Yorkers, and the community-based organizations who serve them, who may also benefit from government services offered through other City, State, and federal agencies. Conduct research, analyzes trends, and develops proposals to streamline benefits access and break down siloes between government agencies toward a “no wrong door” approach.
– Facilitate workshops and user testing opportunities to provide community stakeholders with a voice in the design and development of technology and systems improvements to enhance access and user experience navigating HRA benefits and services.
– Provide direct support to special initiatives in government-community partnerships, including conducting research, drafting policy proposals, crafting language for external audiences, facilitating outreach to stakeholders, and coordinating meetings to move projects forward. Responsible for tracking deliverables and responsible parties, developing metrics, and reporting on project status and outcomes.
– Conduct presentations and facilitates workshops on HRA benefits and services, as appropriate. Participate in outreach activities, including citywide days of action and other mayoral priorities.
Salary Range:
$ 59,116.00 – $67,983.00.
Work Location:
4 World Trade Center, New York, NY
Hours/Schedule:
M-F, 9-5
Qualifications
1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to “1” or “2” above. However, all candidates must have at least one year of experience as described in “1” above.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Associated topics: customer service, minister, personalized support, program staff, project, resource worker, resource specialist, school, supportive service, vocational support/training
