Summary
Description
ESSENTIAL RESPONSIBILITIES:
Membership Management and Engagement:
• Lead initiatives to recruit new member organizations, including identifying prospective
organizations, developing tailored outreach strategies, and maintaining updated prospect lists.
• Foster relationships with member organizations to understand their needs and enhance their
engagement with FFTA’s services and resources.
• Develop and implement membership retention strategies tailored to different stages of the
member organization lifecycle.
• Manage the onboarding process for new member organizations, including orientation, resource
sharing, and initial engagement strategies.
• Maintain and communicate the value of FFTA membership by showcasing benefits, sharing
success stories, and providing regular updates.
• Establish regular feedback loops, including quarterly or biannual check-ins with member
organizations, to assess satisfaction and inform future strategies.
• Manage the offboarding process for terminating organizations, including conveying respect
and appreciation to the member and optimizing the potential for the organization to rejoin the
association.
• Represent FFTA at industry events and conferences to network with potential and current
member organizations and share FFTA’s mission and value.
• Collaborate with marketing, events, and IT teams to ensure alignment and integration of
membership strategies and systems.
REQUIRED KNOWLEDGE, SKILLS OR ABILITIES
• Dynamic, energetic, creative, self-starter with a “can-do” attitude.
• Excellent customer service skills, focusing on responsiveness and problem resolution.
• Strong communication skills, both verbal and written, including the ability to prepare
professional, well-written, and engaging documents and presentations.
• Experience with membership management systems (such as YourMembership).
• Excellent project management and organizational skills with strong attention to detail.
• Proficiency in data analysis and reporting on membership trends and finances.
• Strong technology skills and a willingness to leverage evolving technologies to benefit the
association and its members.
• Ability to embrace and cultivate a diverse, equity-focused organizational culture.
• Professional facilitation skills to lead discussions and planning sessions effectively.
How to Apply: View complete job description, process, and how to apply at the link: https://qr.codes/j8SLGs
