Summary
Description
Director of Clinical and Transformative Services
Alaska Family Services (AFS) seeks a collaborative, mission-driven, and systems-minded leader to serve as its Director of Clinical and Transformative Services. This newly restructured role blends clinical expertise, program development, and cross- department leadership to shape how AFS supports families and communities throughout the Mat-Su Valley. This position is for someone who wants to make a real, tangible community impact, and who finds joy in strengthening programs that help people during their hardest moments.
The Director serves on the Senior Leadership Team and is a key organizational thought partner, helping AFS deliver ethical, trauma-informed, culturally responsive services across both clinical and non-clinical programs. The ideal candidate is energized by the chance to help integrate services, strengthen teams, and build systems that elevate compassionate, high-quality care.
About the Organization
AFS is an organization engaged in industry-first innovative work. They are focused on leading with empathy, autonomy, and psychological safety; integrating services holistically to streamline access for families and individuals; and continually improving programs in ways that center humanity, dignity, and ethical practice. Leaders have the freedom to build and improve systems, not just maintain them. The culture is one where wins are celebrated, creativity is encouraged, and staff feel trusted, respected, and safe.
Founded in 1979 as a domestic violence and sexual assault shelter, Alaska Family Services has grown into one of the largest social services providers in the state. With staff of more than 80, ten major grants, and more than twenty service lines, AFS supports over 12,000 individuals each year.
AFS’s Mission:
“In service to Alaskans, families, and communities to collectively create a better tomorrow.”
AFS believes in holistic, strengths-based support, meeting people without judgement, and helping families thrive by addressing immediate safety needs and long-term stability.
Strategic Priorities
The Director of Clinical and Transformative Services will focus on the following priorities, while partnering with the CEO and leadership team to meet organizational needs.
Long-term Organizational Priorities
- Establish Alaska Family Services as the primary resource for developing and sustaining healthy families.
- Expand Behavioral Health Treatment Center offerings and programs.
- Advance evolution of domestic violence and sexual assault survivor services to meet trauma informed, best practice standards.
- Continually move systems toward evidence-based and promising practices.
Twelve to Eighteen Month Director of Clinical and Transformative Services Priorities
- Provide program managers with support, stability, and consistency, while reinforcing a healthy work culture.
- Develop a complete understanding of the organization by deeply engaging with staff, programs, and leadership.
- Effectively manage the changes inherent in a newly reorganized program structure with high growth potential.
- Begin assessing cross-programmatic opportunities to develop long-term vision.
- Identify recruitment needs for increased staff and program capacity.
- Understand the particulars of AFS Medicaid billing systems and requirements.
Key Responsibilities
Reporting to the CEO, the Director of Clinical and Transformative Services has the role of leading the second largest internal team. Specific responsibilities include, but are not limited to:
Leadership:
- Supervise and mentor Program Managers and the Clinical Supervisor in the following programs:
- Behavioral Health Treatment Center (BHTC): Outpatient services that effectively address mental health and substance use disorders through use of evidence-based treatments, in the least restrictive environment possible, and in collaborative partnership with clients.
- Domestic Violence/Sexual Assault (DVSA): DVSA survivor services include; a 32-bed emergency shelter for women and their children seeking safety from domestic violence or sexual assault, victim advocacy and case management, legal advocacy, Sexual Assault Response Team advocacy, a crisis line, and community support groups.
- Family Support and Preservation Program (FSPP): A range of programs that teach parenting skills and strategies, strengthen parent and child relationships, and help keep children safe.
- Family Violence Intervention Program (FVIP): A State approved domestic violence intervention program providing education and rehabilitation for offenders of domestic violence; including options for anger management.
- Provide coaching and mentoring for direct reports by embedding strengths-based approaches, trauma-informed care, harm reduction principles and restorative practices into leadership and program operations.
- Support program managers and their staff in navigating complex client situations and emotional challenges, fostering resilience and ethical decision-making.
- Ensure clinical frameworks are integrated into decision-making, staff supervision and service delivery to enhance quality of client care and support staff well-being and professional development.
- Set the vision, clinical productivity standards, clinical quality expectations, and integration of best practices across programs.
- Serve as a member of the Senior Leadership Team, contributing to strategic planning and program expansion, and working collaboratively with the team to ensure high-function daily operations of AFS.
- Lead initiatives to integrate clinical support into non-clinical programs, ensuring holistic, trauma-informed care throughout the agency.
Billing:
- Set strategic direction for billable services,
- Collaborate with the Operations Director, Senior Accountant, and direct reports to ensure billing accuracy and clinical productivity.
Compliance and Quality Assurance:
- Promote a culture of continuous improvement by participating in quality assurance initiatives, in-service training, and data reporting.
- Oversee clinical quality assurance and ensure ethical and clinical compliance across AFS direct service programs.
- Authorize and provide oversight of outpatient substance use disorder treatment urinalysis (UA)testing at the BHTC as appropriate.
- Serve as an internal resource for compliance with confidentiality regulations and ethical standards in all service areas.
Qualifications of the Ideal Candidate
While no one candidate will embody all the qualifications enumerated below, the ideal candidate will possess many of the following professional and personal abilities, attributes, and experiences:
Education
- Master’s degree in a behavioral health field (e.g., sociology, counseling, psychology, psychiatric nursing, addiction studies, human services, or social work) with current National Provider Identifier (NPI) number or ability to obtain one.
Skills and Expertise
- Current LCSW licensure is preferred.
- At least two years of clinical leadership and/or program management experience; Exceptional written and verbal communication skills, with an ability to communicate effectively and comfortably with a wide variety of audiences.
- At least five years of experience leading, managing, and developing high-functioning clinical and/or cross-disciplinary teams, including recruiting and retaining staff; nonprofit-specific experience is preferred.
- At least two years of mental health/substance abuse clinical experience with children, youth, and adults.
- Experience working with 24/7 emergency programs, working in the field of victim services, and/or training in a similar field is a plus.
- Proven ability work within budgets while maximizing operational resources; experience with Municipal, State, and Federal grants and managing complex revenues a plus.
Attributes
- Passion for AFS’s mission and excitement to make a meaningful impact in support thereof.
- A collaborative and approachable leadership style consistent with building and maintaining an authentic, transparent, and respectful work culture.
- Demonstrated commitment to ethical client practices and an ability to support others in ethical decision making.
- Excited to create and support a culture of ethical and trauma-informed client care.
- Demonstrated ability to respond calmly and creatively to unexpected and difficult challenges and opportunities.
- Ability to think strategically and systematically, and to integrate available resources to efficiently and effectively meet mission.
- Self-starter who stays curious about how to make continual improvements.
Compensation and Benefits
This is a full-time position. The annual salary range starts between $100,000-$120,000 commensurate with qualifications and experience. AFS provides a competitive benefits package, which includes:
- Medical Insurance: Choice between two plans. Includes vision and hearing benefits. AFS pays between 86-92% of the monthly premium.
- Dental Insurance: AFS pays 50% of the monthly premiums.
- Paid Time Off (PTO): Over 4-weeks of PTO to start and competitive schedule with increases for every two years of service.
- 11 paid holidays and 2 floating holidays.
- Sick leave: Accrued based on hours worked, and separate from the PTO.
- Flexible scheduling available. Family-oriented workplace philosophy.
- Generous bereavement leave available.
- Paid jury duty leave.
- Life Insurance: Employer paid. $25,000 basic and AD&D insurance. Eligibility is the first of the month after 30 days in an eligible classification.
- Employee Assistance Program: With enrollment in life insurance, confidential access to Specialist or a Licensed Professional Counselor to help with personal or professional concerns.
- 401K Plan: AFS will match up to 3% of employee’s contribution after one year of employment and 1,000 hours of work.
- Supplementary Benefits: May purchase additional benefits through payroll deduction.
- Professional Development Assistance: After 6 months of employment, eligible to apply for assistance with professional development activities including tuition reimbursement.
- Paid Family Leave: After 6 months of employment, eligible for up to 8 weeks of qualifying paid leave.
- Potential for relocation benefits to be discussed at time of offer.
Application Process
To apply, please email a resume and cover letter describing interest and qualifications to hr@akafs.org. For questions, contact Dawn Spangler at dawns@akafs.org or 907-746-6289. Resume reviews begin immediately and the search process will include a multi-step interview process.
