Summary
Description
Job Abstract
The VP of Operations is a key member of LUK’s Management Team, responsible for oversees operations and administrative functions of LUK. The VP of Operations ensures operational quality and programmatic effectiveness across all LUK Divisions, aligning internal systems and processes to ensure the agency is meeting the contractual obligations of the agency. of the needs of our community. This position requires strategic thinking, strong leadership, and a deep commitment to LUK’s mission.
In addition to very competitive salaries LUK offers a substantial and unique benefit package found here.
Introduction to LUK, Inc.
LUK has deep roots in Central Massachusetts. We’re driven by our values and we’re serious about our work. It’s not easy work, but it is rewarding! With Crisis as our middle name (LUK Crisis Center), we are well versed in handling all kinds of issues that may arise. LUK exists to help people thrive – the people we serve and the people who work here. We appreciate creative thinking, uniqueness, and tenacity. We encourage staff to participate in numerous opportunities to grow as an individual and a member of a team, influence others and be influenced, be your best and do your best. We provide individualized services to the people we work with and offer flexibility so that staff can meet responsibilities at work and outside of work. The community is “LUK-y” to have the skills, experience, and talent of our staff!
For more information, please visit our website & social media accounts!
Website | Facebook | Instagram | YouTube | LinkedIn
Purpose
The VP of Operations is responsible for overseeing operations and administrative functions of LUK while ensuring all programs receive the resources, they need to effectively deliver services to meet the local needs. The VP of Operations is skilled in understanding and executing sound contract management and negotiations, program development, budgeting and fiscal management, and developing/maintaining sound and secure information and technology systems, as well as, the development and oversight of systems of communication. This position requires an understanding of human service program development and the effective strategies for quality implementation. The successful candidate will demonstrate strong capacity to facilitate the professional growth and learning of the Administrative Leadership team. The role requires strong public speaking, analytical and systemic thinking, and organizational and writing skills. The role is a Senior Management position for the organization and as such participates in the agency’s Management and Leadership teams. The VP of Operations collaborates with the President and other members of the agency’s Management Team to meet the strategic objectives of the organization.
THE BENEFITS OF LEADING WITH US
- Make a meaningful difference in the lives of vulnerable individuals, families and communities every day.
- Help shape the direction of a mission-driven organization committed to children, youth, adults and families.
- Oversee key operational areas including program development, budget development, information, administration and technology—making meaningful impact across the organization.
- Join the Senior Management team with a meaningful role and responsibility to shape organizational direction and innovation.
- Influence agency-wide decisions and drive growth, impact, and long-term sustainability.
- Represent LUK with funders and community partners while gaining exposure and experience at the highest level of nonprofit leadership.
- Work within a mid-sized agency that is large enough to have resources and impact, yet small enough to allow for flexibility, innovation, and cross collaboration.
- Work alongside dedicated professionals in a values-based, team-oriented environment that fosters partnership, trust, and shared vision.
- Enjoy variety in your work — from strategic planning to direct collaboration with staff, partners, and community stakeholders.
- Receive a competitive salary with a comprehensive benefits package, including health insurance, retirement contributions, and generous paid time off.
- Work for a financially stable and mission-aligned organization with a strong reputation in the community.
Responsibilities Include
- Oversee agency operations including program development, contract management, administration, systems of communication, information and technology.
- Develop, implement, and refine operational policies, processes, and systems that improve organizational effectiveness and program outcomes with a focus on financial viability and agency sustainability.
- Partner with the President to achieve action steps on the strategic plan.
- Support the agency’s Program Development team in ensuring programs are aligned with the mission and best practices of the agency including grant writing and budget development.
- Monitor program performance and work with teams to identify areas for growth, improvement, and innovation.
- Collaborate with Administrative Leadership, Division Directors and the VP of Finance/CFO to manage budgets, forecasts, and resource allocations across LUK Divisions.
- Ensure effective use of resources to maximize program impact and organizational sustainability.
- Ensure compliance with all federal, state, and local regulations applicable to non-profit and human services operations.
- Mitigate organizational risk through proactive planning and internal control measures.
- In role of Information Security Officer.
- Lead the implementation of technology and infrastructure improvements and security practices to support data-informed operations.
- Represent the organization with partners, funders, and community stakeholders as needed.
- Acquire a deep understanding and commitment to LUK’s Mission, Vision and Values and programming and advocacy.
Knowledge and Experience Required
- Experience: The role requires a minimum of 15 years in the Human Services field. The successful applicant should have 7-10 years’ experience in Director level position managing administrative operations and have experience supervising Supervisory level staff. The successful applicant should have a proven track record of leading teams, managing complex operations, and executing organizational strategy.
- Contract Management, Program Development, Budget Development, Strong Technology skills
- Values: A demonstrated passion and commitment for working with youth and families, passion for integrating cultural responsiveness into the work, and the ability to think systemically with strong analytical skills.
- Degree: Master’s degree in Public Administration, Non-profit management, Business, or related field.
Skills and Abilities
- Demonstrated reliability and ability to meet deadlines.
- Strong organization skills and proficiency using excel and databases.
- Deep understanding of the human services landscape and commitment to social justice and equity.
- Able to navigate conflict and effectively problem solve one on one, within teams, and between teams.
- Strong analytical, problem-solving, and decision-making skills.
- Able to proactively think long-term about how decisions could influence the health of the organization.
- Excellent interpersonal and communication skills, with the ability to build relationships across diverse stakeholders.
- Passion for building capacity for future human service leaders.
- Demonstrated success managing budgets, operations, and cross-functional teams.
- Strong technology background with particular understanding of security and functionality across systems.
- Adaptability and resilience in a mission-focused organization.
Job Location
The primary office of the VP of Operations is LUK’s Main Office at 545 Westminster St., Fitchburg, MA 01420. The position requires occasional travel to other office spaces in Central MA. The position is M-F traditional hours with occasional business-related activities in the evenings and weekends. The position is in-person with the possibility of a remote day. The details of the hybrid schedule are developed in a work agreement during the introductory process of employment and may shift depending on the business needs of the organization.
Salary Range and Benefits
Contact LUK’s Human Resources Department for information on the salary range.
For benefit-eligible positions, LUK provides an extensive and unique benefit package. For more information on LUK’s employment benefits please visit: www.LUK.org/Benefits
Position Overview
LUK Division: ADMINISTRATION
LUK Component: OPERATIONS
Direct Supervisor: PRESIDENT AND CEO
LUK Staffing Category: _______
This position is _____40 hours___ per week
This is a salary position: ☒
This is an hourly position: ☐
This position is benefit eligible: ☒
This position is community-/home-based ☐
EOE Commitment
LUK is committed to fostering a welcoming and supportive workplace and is an Equal Opportunity Employer. Our team includes talented professionals from a wide range of backgrounds and experiences—from those with firsthand knowledge of the communities we serve to recent graduates and experienced professionals. We believe that bringing together people with different perspectives makes us stronger and better equipped to serve our communities.
