Director of Operations-Community Engagement

Position Type: Regular Full-Time Exempt

Employee Benefits

• Health, Dental and Vision Insurance
• Vacation, Sick, Personal, and Holiday Paid Time Off
• Retirement Plan
• Life Insurance and more!

About this opportunity:

The Senior Director of Operations & Community Engagement [SDOCE] is responsible to the Executive Director for the ultimate operational implementation of the programs and services at The Salvation Army Boys & Girls Clubs of Greater Charlotte. Areas of responsibility include managing the organization’s programs’ regular and ongoing daily operations; managing personnel; managing the safe and routine use of the facilities and fleet; developing and maintaining strategic partnerships; ensuring implementation of sound safety practices; accurate data and reporting; and strategic leadership. The goal of the programs/services of the Salvation Army Boys & Girls Clubs of Greater Charlotte is to positively impact the lives of youth through activities and services that measurably and progressively move them individually to attain positive outcomes.

Essential Functions:

This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Position Responsibilities (include, but are not limited to):

Program: Manage the regular and ongoing daily operations of the organization’s programs.(15%)

• Ensure regular daily programming is carried out according to the design and intent set forth in the operational plan.
• Work with Director of Program Services & Impact [DPSI] to develop and review on a regular basis the program plan for content fit, effectiveness, and relevance.
• Ensure programming schedules are reviewed and aligned with program curriculum and activities routinely.
• Review program standards and personnel requirements needed to carry out programs.
• Ensure that there is a monthly review to update the supplies, equipment and curriculum needed to carry out programs safely and effectively.
• Review and update parent communication, procedure, policy and collateral material on a regular basis.
• Ensure the regular and ongoing implementation of parent activities and orientation.
• Ensure regular and ongoing review and coordination with service partners and other internal programs.
• Respond to emerging and ongoing needs and issues in the programs.
• Provide customer services to parents and the community in the event of complaints and concerns.
• Address and elevate concerns or potential concerns on a regular basis.
• Manage daily operational support and respond to routine questions and needs for support.

Personnel: Manage the personnel required to carry out the functions of the programs and responsibilities of the position.(15%)

• Manage hours and work schedules for all staff.
• Support and respond to program managers and staff to meet their daily needs.
• Work with the Executive Director and HR to identify and recruit personnel to limit vacancies.
• Work with the Executive Director and HR to screen and select personnel to meet program needs with budget expectations.
• With the support of the Director of Program Services & Impact, onboard and train staff on an ongoing basis to ensure a prepared and engaged program staff to meet current needs of youth and funding requirements.
• Prepare and support managers in their role as leaders and managers of teams of workers.
• Ensure regular and consistent review of staff performance in order to recognize, correct and address staff performance.
• Ensure consistent and regular implementation of policy and procedure with all personnel.
• In conjunction with the Executive Director, identify and address potential discipline and guidance needs with staff.
• Identify and coach potential staff for advancement and growth opportunities.

• Collaborate with the Executive Director and HR on all personnel items including but not limited to: hiring, discipline, coaching, documentation, and termination.

Facilities: Manage the safe and routine use of the facilities year round. (5%)

• Ensure facilities are ready for programming on time and on a regular basis to support programming and staff in all facilities.
• Ensure repairs and maintenance needs are communicated and followed up on a timely basis with maintenance staff.
• Ensure a daily and as needed assessment of all facilities is conducted to reduce risk and promote cleanliness.
• Use surveillance and security data to identify and address potential threats and weaknesses.
• Coordinate shared facility spaces to satisfy partnership needs while simultaneously meeting program requirements.
• Be available to support the Facilities Director addressing facilities concerns as needed.

Fleet: Manage the safe and routine use of the fleet of buses/vehicles year-round.(5%)

• Ensure the fleet of buses/vehicles is safe, road ready and clean.
• Ensure fire extinguishers are inspected annually.
• Ensure repairs and regular maintenance are performed to the fleet on a timely basis.
• Ensure registration, insurance and inspection stickers are up to date and located in the buses /vehicles at all times.
• Work with HR to ensure personnel are cleared to drive.
• Ensure that all vehicle logs are maintained and inspected on a regular basis.

Community Engagement: Develop and maintain strategic partnerships to enhance programs. Partnerships include school districts, community agencies, business/corporate entities, community coalitions, local governmental and law enforcement officials, churches, etc.(10%)

• Under the direction of the Executive Director, seek and secure strategically beneficial partnerships with external entities to meet organization needs.
• Maintain visibility and presence at community meetings, coalitions, chamber of commerce, etc., to build brand knowledge, understanding of the scope of The Salvation Army Boys and Girls Clubs (TSABGC) programs & services, and to develop influence and access over funding decisions which could benefit the organization.
• Build and manage partner agreements.
• Routinely review partners for fit, performance and quality.
• Ensure partner requirements are met.

Safety Program: Accountable for Safety of staff, youth, parents, visitors, club facilities at all Club Units by ensuring the implementation of sound safety practices throughout programming.(10%)

• Leadership role in TSABGC Safety Committee and serve as a key player in the development of institutional policies, procedures, and practices.
• Ensure that TSABGC and all unit clubs are in compliance with BGCA Safety Membership Requirements at all times.
• Take all necessary and reasonable precautions to protect members, staff, equipment, materials and facilities.
• Complete safety and health checklist at each club site monthly as assigned by the Executive Director.
• Responsible for identifying potential risks/issues at club sites and reporting to Executive Director immediately.
• Proactively address these risks with face-to-face training of staff.
• Ensure that all safety hazards within the club facilities are addressed immediately and that correction, repair and/or replacement of broken equipment or damaged facilities is taken care of.
• Ensure all accident and incident reports are completed, up to date and submitted to the administrative office for archiving.
• Ensure that outdoor learning and sporting areas are well maintained and have no safety issues.
• Work with Club/Site Directors on an ongoing basis to see that the following is maintained:
  • Emergency Preparedness Plans are complete and posted in all club and are practiced regularly.
  • Emergency Response numbers are posted and there is up-to-date family contact information and authorization for emergency care for each child readily available.
  • Ensure all club site first aid kits are stocked on a regular basis.
• Serve as point of escalation, feedback and approval for reportable Club incidents and ensures the timely reporting and follow up of incidents and accidents.
• Ensure safety procedures are reviewed regularly, implemented and inspected for compliance.
• Ensure safety assessments and member feedback are reviewed and used to improve practices.

Data and Reporting: Manage the comprehensive collection and reporting of information for programs.(10%)

• Ensure the integrity and timeliness of all data collection and reporting of programs.
• Ensure the regular review of routine processes for data collection and reporting.
• Develops and manages reports to align with programming goals and reporting requirements.
• Complete the regular and as needed reporting to funding agencies and donors on program performance.
• Train and support staff to use data and reporting to support data-based decision making at the site level and program level.
• Be ultimately responsible for the program data, data integrity and security for programs.

Strategic Leadership: Collaboratively design, implement and evaluate the annual implementation of the chart of work [work plan] for the position.(15%)

• Work with the Executive Director to conduct regular evaluations and assessments to understand and identify current needs and opportunities.
• Review program performance and trend data to identify next step development opportunities for programs.
• Review long term strategic goals to identify an annual work plan for the areas of best and highest value for the programs and areas of responsibilities.
• Execute annual work plan.
• Elevate potential long term strategic growth areas for discussion and development to the Executive Director.
• Support Executive Director in developing, implementing and evaluating the broad strategic plan of the organization on an ongoing basis.

Resource Management(10%)

• Promote fiscal prudence across the Club Sites and assist in budget development as directed by the Executive Director
• Monitor and report variances in revenues and expenditures.
• Lead in the identification of process /operational efficiencies to drive down expenses.
• Meet or exceed all grant requirements and deadlines for grants including, but not limited to all government grants.
• Work with the Executive Director and Resource Development Staff/Board/Council to evaluate and secure new funding opportunities that complement BGCA’s mission and strategic direction.
• Assist the Executive Director and RD staff in developing successful corporate, government and foundation grant applications including narratives and budgets.
• Other duties as assigned.

Relationships(5%)

• Create and maintain positive relationships with Area Commander, Executive Director, Command leadership team, club staff, board/council members, donors, vendors, partners, and community agencies/partners.
• Demonstrate and display respect for Area Commander, Executive Director, Command leadership team, club staff, board/council members, donors, vendors, partners, and community agencies/partners.
• Always represent The Salvation Army Boys & Girls Club in a positive and professional manner.
• Coordinate and collaborate with all areas of the club and senior leadership team to be successful in this position.

• • Internal: Maintain close, daily contact with Club staff, Club members and supervisor to receive/provide information, discuss issues, explain or interpret guidelines/instructions: instruct and advise/counsel
  • External: Maintain contact as needed with external community groups, schools, member’s parents and others to assist in resolving conflicts.

Success Factors/Job Competencies

• Accountability – Making sure that you are successfully executing your job duties and the expectations of your position.
• Active listening – giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Adaptability – adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Administration and management – knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Coaching and developing others – identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Communication – Sharing the information within your department and throughout the organization ensures staff can work together to best serve the needs of our youth and organization.
• Communicating with Persons Outside Organization – Communicating with people outside the organization, representing the organization to the community, donors, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• Commitment to safety – knowledge of relevant equipment, policies, procedures and strategies to promote and enforce safety for the protection of the members, staff, and organization.

• Detail oriented – execute tasks with minor errors and attention to detail.
• Ethical conduct – fairness, good faith and respect consistent with laws, regulations and organizational policies
• Interpersonal skills -maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things, developing constructive and cooperative working relationships with others, and maintaining them over time.
• Making decisions and solving problems – analyzing information and evaluating results to choose the best solution and solve problems.
• Organizing, planning, and prioritizing work – developing specific goals and plans to prioritize, organize, and accomplish your work.

• Quality control – demonstrates accuracy and thoroughness and monitors own work to ensure quality.

Preferred Qualifications:

• Demonstrated advanced program skills and administrative ability to design, offer and evaluate youth development programs and services.
• Must demonstrate sensitivity to the educational and psychological issues affecting disadvantaged youth and have displayed a belief, understanding and commitment to the Boys & Girls Clubs philosophy.
• Must have a working knowledge of building and fleet maintenance processes and requirements. Demonstrated past commitment to safety practices resulting in a culture and record of child safety that promotes proactive reporting and prevention.
• Work experience with or program knowledge of the Boys & Girls Club Movement (national and/or local Club) is an advantage.
• Advanced knowledge of program evaluation, data reporting systems, and performance management systems related to youth development programs.
• Advanced use and understanding of outcome-based programming.
• Demonstrated past success in collaborating with fundraising teams to implement programs and projects to meet and surpass donor and funding entity expectations.
• Experience in successfully meeting government funded contracts with deliverables for performance.
• Ability to coordinate successfully with the financial and administrative teams to administer grants of all types. Past success in managing expenses and accounting processes to meet budgetary and audit requirements.
• Demonstrated past successful experience managing employee payroll processes, related employee benefit tracking such as absences and hours worked, recruitment/selection of potential employees, discipline, promotion, evaluation and termination.
• Proven past success in meeting both fiscal and administrative requirements of grants (both governmental and private).

Position Requirements (include, but are not limited to):

• Bachelor’s Degree in Education, Human Services, Social Work, Business, or a related field.
• A minimum of five years’ work experience in a Boys & Girls Clubs or similar organization planning and supervising activities based on the developmental needs of young people.
• Considerable knowledge of the mission, objectives, policies, programs and procedures of Boys & Girls Clubs; of the practices and principles of non-profit organizations.
• Group leadership skills, including an understanding of group dynamics.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks and to develop solutions to problems with limited supervision.
• Ability to establish and maintain effective working relationships with Club staff, subordinates, Advisory Board/Council members, community groups and other related agencies.
• Demonstrated organizational, staff and project management abilities.

Statement of Purpose:

This document provides descriptive information about the above Salvation Army position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting,

staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. The Salvation Army reserves the right to make changes to this document as deemed necessary without providing advance written notice.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

Why work for us?

The Salvation Army offers a broad range of career opportunities, particularly targeted toward those motivated by our mission, to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Salvation Army strives to do the “Most Good” for its employees by offering a greater sense of purpose in the work performed, by training and mentoring employees and by offering competitive compensation and benefit plans. Whether employed as a truck driver, administrative support team member or the director of a program, our employees understand at the core of their work is the opportunity to be an integral part of an organization that is Doing the Most Good.

Five values at the heart of everything we do…We are…

• Passionate
• Compassionate
• Uplifting
• Brave
• Trustworthy

Additional Information:

All employees recognize The Salvation Army is a church and agree they will do nothing as an employee of The Salvation Army to undermine its religious mission.

To apply, click on the “Apply Now” icon at the bottom of this posting.

Application Submittal Period: 7/30/2024 – 8/30/2024.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army!

Other details

• Job Family NSC-EXEMPT
• Job Function Social Services
• Pay Type Salary

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Associated topics: chief, chief administrative officer, executive, executive director, executive management, executive vice president, manage, president, president and provost, vice president