Summary
Description
Position Description:
Juma is hiring a Chief Operating Officer (COO) to be the CEO’s strategic thought partner and operational leader at a pivotal moment for the organization. Reporting to the CEO and serving on the executive team, the COO will oversee Programs, Enterprise, Human Resources, and Data and Evaluation, as well as organization-wide operations, systems, and infrastructure, and will help shape and carry out Juma’s vision.
Stability. You’ll keep the organization running well: optimizing workflows, managing operational budgets, maintaining infrastructure, and strengthening a positive, high-performing culture.
Impact. You’ll help shape program strategy and work with your teams to carry it out, using data and evidence to guide decisions and make sure positive outcomes for young people drive our priorities. You’ll also help grow and diversify the revenue that sustains the work, including our enterprise businesses.
Transformation. You’ll partner with the CEO and senior leadership to design and implement organization-wide strategy, policies, and procedures as Juma evolves and scales. You’ll also serve as the primary liaison to the employer partnership board committee and support other strategic board committees.
We’re looking for a mission-driven, experienced leader with a strategic, process-oriented approach, who can build a culture of performance and scale the organization with care.
Duties and Responsibilities:
Strategy, Vision, and Leadership
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Function as a strategic business partner with the CEO and other senior staff to provide advice on lines of business, budgeting, and policy matters.
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Serve as a leadership liaison to the Board of Directors by presenting critical and administrative operations and program information.
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Develop and implement short-and long-range operations and program goals, objectives, policies, and procedures.
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Evaluate potential business partners and revenue streams for cost-benefit and return on investment, using double bottom line analysis.
Staff Supervision and Talent Development
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Supervises Regional Program Directors, Program, Human Resources, and select administrative staff
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Provide leadership and problem-solving in alignment with Juma’s values.
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Build Juma’s culture to ensure shared values, expectations, goals, and drive excellence.
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Regularly review Juma’s program design and outcomes and develop innovative programs as needs emerge.
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Lead change management activities aligned with the CEO and strategic direction.
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Build a talent acquisition and retention strategy; mentor and develop staff using a supportive, collaborative approach; assign accountabilities; set objectives; establish priorities; and monitor and evaluate results.
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Oversee the knowledge sharing strategy across Juma’s sites, ensuring that practice knowledge is standardized and easily accessible and that regions can learn from one another and share best practices.
Operations
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Design and implement business strategies, plans, and procedures to support operational efficiency and organizational growth. Collaborate with the CEO to set and execute the company's strategic vision.
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Oversee organization-wide operations, including internal processes, administrative functions, systems, and infrastructure, to ensure operational efficiency, cross-departmental coordination, and alignment with Juma’s strategic goals.
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Monitor key metrics, financial reports, and performance to ensure targets are met within budget. Take action to improve performance and achieve financial goals.
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Manage and oversee department budgets and financial reporting related to their assigned departments. Work with the finance department to ensure annual budgets are aligned to organizational goals and activities.
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Initiate and implement process improvements related to workflows, quality, safety, and overall efficiency.
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Make real-time operational decisions to address issues and ensure the company runs smoothly. Serve as a key partner to the CEO on both short-term and long-term challenges.
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Recommend and implement systems to improve agency operations; and provide for the successful integration of agency-wide activities.
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Ensure Juma’s technology and infrastructure adequately support business strategy.
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Build efficiency through data integration across Juma’s data systems.
Additional Responsibilities:
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As with all staff positions at Juma Ventures, the COO will have direct, firsthand involvement in all areas of the organization, including time spent working in the enterprises, participating in program delivery, and developing relationships with Juma’s youth.
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Aligning activities to Juma’s “double bottom-line” commitment of promoting both people & sustainability
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Contribute to contributed revenue development efforts, particularly in developing strategy, developing proposals, budgets, and work plans, and assisting in funder relationship management.
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Engage with key strategic partners nationally and internationally to share learnings and to build the field, participating in convenings with thought leaders and representing Juma externally in these discussions.
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Occasionally travel to replicate, expand, network, liaise, manage staff, present at conferences on Juma’s behalf.
Qualifications:
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Strong work ethic & passion for working to provide opportunities to youth.
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Senior leadership experience with an organization-wide perspective
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Demonstrated ability to lead organizational change and capacity building efforts.
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Experience in successfully managing/coaching a diverse team of individuals.
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Proficiency in long-term strategic planning and short-term plan implementation
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Familiarity with nonprofit fiscal management -and budgeting processes
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Demonstrated effectiveness in designing, implementing, & evaluating youth programs
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Great familiarity with the fundraising process and its connection to youth services
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Strong knowledge of the field of youth development — models, programs, funders, etc.
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Experience working with a nonprofit Board of Directors
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Strong organizational and time management skills
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Ability to work across sectors for a comprehensive youth and economic development.
We believe great candidates come from a range of backgrounds and experiences. If you're excited about this role but don't check every box, we still encourage you to apply — we'd rather learn more about you than miss out on the right fit.
Job Details
Reports to: Chief Executive Officer (CEO)
Job Location: Any Juma Site: San Francisco, Seattle, Sacramento, San Jose
Starting Salary: 160-185k
Classification: Full-time, Exempt
Hours/Week: 40 hours
Education: Master’s required in a related discipline
Years of Experience: Minimum 10 years of experience in roles that demonstrate nonprofit management, youth development, and strong managerial /leadership experience.
Benefits Include: Employee benefits include medical, dental, vision, and life insurance, a 403 (b) plan, and a significant paid time-off package
Please submit the following to operations@juma.org
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A thoughtful cover letter outlining your interest in the position and how your qualifications align with the above requirements and Juma’s focus and mission
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Current resume
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Salary requirements
Due to the volume of responses, only candidates selected for an interview will be contacted.
If you have questions or concerns regarding the compliance of this job posting—including matters relating to the Equal Pay and Opportunities Act (EPOA), equal opportunity language, or other legal requirements— please contact the People Operations Team at operations@juma.org.
