American Library Association

Open Positions at American Library Association

Director, Membership Development & Customer Service (MACS)

The American Library Association (ALA) seeks an innovative, customer-focused individual to lead its Membership Development and Customer Service unit. The successful candidate will be responsible for the overall development, implementation, and measurement of the association’s membership strategic initiatives, while overseeing the activities of its fast-paced customer service center that supports the organization’s 58,000 plus members.
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